Rückgaberichtlinie
At HD Integrity Packaging, we stand behind every order we ship. Our commitment is to deliver products that exactly match the agreed specifications, approved pre-production sample (PPS), and quality standards documented at the time of order confirmation.
Quality Guarantee
If any shipment fails to meet the approved PPS specifications, contains manufacturing defects, or does not conform to the agreed material and printing standards, please notify us within 15 days of delivery (extended to 30 days for high-volume buyers). We will investigate promptly and resolve the issue through one of the following:
- Full or partial replacement of non-conforming goods at no additional cost
- Credit note applied to your next order
- Partial or full refund, based on the extent and nature of the non-conformance
To raise a quality claim, please contact us at [email protected] with your order number, a clear description of the issue, and supporting photos or video. We aim to respond to all claims within 2 business days.
Individuell & Bespoke Orders
Because all products are manufactured to your specific requirements — including custom dimensions, materials, printing, and finishing — we are unable to accept returns or issue refunds for goods produced to specification unless a manufacturing defect is confirmed.
Deposit & Pre-Production Samples
Production deposits are non-refundable once production has commenced and the pre-production sample (PPS) has been approved in writing. If you need to cancel an order prior to PPS approval, please contact us as soon as possible and we will do our best to minimize any costs incurred.
Further Questions?
If you have any questions about our quality policy or need to raise a claim, please contact us at [email protected] and our team will assist you promptly.