Question 1

What does HD Integrity do?

Accepted Answer

HD Integrity is a professional manufacturer and exporter of high-quality plastic bags and packaging solutions. We specialize in home, industrial, and specialty plastic bags for clients worldwide. With FDA and BRC certified production facilities, we deliver reliable products that meet international quality standards. Our customers span across the Middle East, Europe, Africa, Southeast Asia, and the Americas.

Question 2

Where is your factory located?

Accepted Answer

Our headquarters is in Qingdao, Shandong Province, China, with three production facilities: Shuangyuan Road, Chengyang District, Qingdao Tongji Street, Jimo District, Qingdao East End, Longkou Economic Development Zone, Shandong All sites are equipped with modern extrusion lines, high-speed flexographic printing machines, automated packaging systems, and on-site QC laboratories. Qingdao Port is on our doorstep — typically 1–2 days from production to container loading. Factory visits are welcome; contact us to arrange a tour.

Question 3

What certifications do you hold?

Accepted Answer

HD Integrity holds the following international certifications: FDA — Food and Drug Administration (USA) approved for food-contact materials BRC — British Retail Consortium Global Standard for Packaging ISO 9001 — International Quality Management System ISO 14001 — Environmental Management System EU REACH — Compliance with European chemical safety regulations EN 13432 — Industrial compostability standard (for compostable products) All certificates are available for review on our Certifications page, and we can provide copies upon request.

Question 4

What types of plastic bags do you manufacture?

Accepted Answer

We produce a comprehensive range of plastic bags for various applications: Garbage / Trash Bags — Star-sealed, flat-sealed, and drawstring styles in all sizes T-Shirt / Vest Bags — For retail and grocery use Zip-Lock / Reclosable Bags — For food storage and organization Flat Bags & Produce Bags — On rolls or loose, for fresh produce packaging Stretch Film — For pallet wrapping and industrial use Custom Specialty Bags — Die-cut handle bags, patch handle bags, and more

Question 5

What materials do you use?

Accepted Answer

We work with a variety of plastic resins to suit different application needs: HDPE (High-Density Polyethylene) — Strong, lightweight, ideal for t-shirt bags and produce bags LDPE (Low-Density Polyethylene) — Flexible, clear, great for zip-lock and flat bags LLDPE (Linear Low-Density Polyethylene) — Excellent stretch and puncture resistance, used in garbage bags and stretch film Biodegradable / Compostable — Eco-friendly alternatives made from PLA, PBAT, or starch-based blends Our team can recommend the best material based on your specific requirements.

Question 6

Can you produce custom sizes and prints?

Accepted Answer

Absolutely! Full customization is one of our core strengths. We offer: Custom sizes — Any width, length, and gusset dimensions Custom thickness — From ultra-thin to heavy-duty Custom printing — Up to 10-color gravure / 8-color flexographic printing with your brand logo and design Special features — Drawstrings, handles, perforations, anti-slip textures, and more Simply send us your specifications or artwork, and we'll provide a detailed quotation.

Question 7

What is your product thickness range?

Accepted Answer

Our production capabilities cover a wide thickness range: 6–15 microns — Thin produce bags and lightweight packaging 15–40 microns — Standard grocery bags, t-shirt bags, and zip-lock bags 40–80 microns — Heavy-duty garbage bags and contractor bags 80–120+ microns — Extra heavy-duty industrial bags and specialty applications Exact thickness depends on the product type and intended use. Contact us for recommendations.

Question 8

Do you offer eco-friendly or biodegradable options?

Accepted Answer

Yes! We are committed to sustainable packaging solutions. Our eco-friendly product line includes: Compostable bags — Made from PLA and PBAT blends, certified to EN 13432 and ASTM D6400 Recycled content bags — Manufactured using post-consumer recycled (PCR) plastic EN 13432 industrial compostable — Plant-based PBAT/PLA blends certified for industrial composting (compliant with EU SUP Directive 2019/904) Ask our sales team about available green alternatives and certifications for your target market.

Question 9

What artwork formats do you accept for custom printing?

Accepted Answer

We accept vector files for sharp, high-quality printing. Preferred formats: Adobe Illustrator (.AI) — with all text converted to outlines PDF (vector, press-ready) EPS or CDR (CorelDRAW) Color specifications: CMYK or Pantone (PMS) codes. Please include 3 mm bleed and keep critical content 5 mm from edges. We support up to 6-color flexographic printing. Plate / cylinder costs are one-time and quoted per design; we keep plates on file at no charge for repeat orders.

Question 10

Can you customize the inner and outer packaging?

Accepted Answer

Yes — we tailor packaging to retail, wholesale, or industrial needs: Inner packaging — Polybag, header card, color box, blister, or PDQ display Master cartons — Plain brown, white, or full-color printed with your logo, SKU, barcode, and shipping marks Pallet configuration — Standard, Euro, or custom pallet dimensions; stretch-wrapped and labeled per your spec Retail-ready — Shelf-ready packaging (SRP) and case-pack quantities matched to your retailer requirements Share your packaging spec and we'll quote accordingly.

Question 11

What is your minimum order quantity (MOQ)?

Accepted Answer

MOQ varies depending on the product type and customization level: Standard products — 1 × 20'GP container (approximately 10–12 tons) or 1 × 40'HQ container (20–25 tons) Custom printed bags — Typically 3–5 tons per SKU due to plate and setup costs Mixed-SKU containers — Multiple products can be combined in one container to reach the MOQ Trial orders — Smaller quantities can be discussed for first-time customers Contact our sales team with your requirements, and we'll work out the best arrangement for you.

Question 12

How do I request a quote?

Accepted Answer

Getting a quote is easy. You can reach us through: The inquiry form on our website Direct email to our sales team To help us provide an accurate quote quickly, please include: Product type (e.g., garbage bags, t-shirt bags) Dimensions (width × length × gusset) Material and thickness Quantity needed Printing requirements (colors, artwork if available) Destination port or country We typically respond within 24 hours with a detailed quotation.

Question 13

Can I get samples before placing an order?

Accepted Answer

Yes, we encourage all new customers to evaluate our products before ordering. Standard product samples — Provided free of charge. You only pay for shipping. Custom samples — A small sampling fee may apply for custom sizes or printing, which is fully refundable against your first production order. Samples are typically ready within 5–7 working days.

Question 14

What payment terms do you accept?

Accepted Answer

We offer flexible payment options to suit different business needs: T/T (Telegraphic Transfer) — 30% deposit upon order confirmation, 70% balance against copy of B/L L/C (Letter of Credit) — At sight or with agreed terms; preferred for large orders D/P, D/A — Available for established customers via reputable banks PayPal — Accepted for sample fees and small payments For long-term repeat customers we can discuss O/A 30–60 days on a case-by-case basis. All quotations are denominated in USD and valid for 30 days unless stated otherwise.

Question 15

Do you provide a pre-production sample (PPS) before mass production?

Accepted Answer

Yes. After your deposit and artwork approval we produce a pre-production sample (PPS) from the actual production tooling and material: PPS lead time: typically 5–10 working days after artwork sign-off Sent by express courier (DHL / FedEx / UPS) for your physical approval Mass production begins only after your written PPS approval Approved PPS is sealed and retained as the QC reference for the bulk order This safeguards print color, dimensions, and material feel before any large run.

Question 16

What shipping methods are available?

Accepted Answer

We offer multiple shipping options based on your needs: EXW (Ex Works) — You collect from our factory in Qingdao FOB (Free on Board) — We deliver goods to the port; you arrange sea freight CFR / CNF — We cover cost and freight; you arrange insurance CIF (Cost, Insurance & Freight) — We handle shipping and insurance to your destination port DDP (Delivered Duty Paid) — Door-to-door including duties; available to select markets Standard shipments go via sea freight in 20ft, 40ft, or 40HQ containers. Air freight is available for urgent or small-volume orders at additional cost.

Question 17

How long does production take?

Accepted Answer

Production lead times depend on order complexity: Standard products (no printing) — 15–20 days after order confirmation Custom printed products — 20–25 days after order confirmation and artwork approval Large volume orders — 25–35 days depending on quantity Rush orders can be arranged for urgent needs — please contact us to discuss expedited production schedules.

Question 18

Which ports do you ship from?

Accepted Answer

We ship from major Chinese ports including: Shanghai Ningbo Shenzhen / Yantian Qingdao Guangzhou We select the most efficient port based on your destination to minimize transit time and cost. We can arrange shipment to any global destination.

Question 19

Do you handle customs documentation?

Accepted Answer

Yes, we provide complete export documentation for every shipment: Commercial Invoice Packing List Bill of Lading (B/L) Certificate of Origin (CO) Fumigation Certificate (when required) Health / Phytosanitary certificates (for food-contact products) Any specific certificates required by your country's customs Our experienced logistics team ensures smooth customs clearance at both origin and destination.

Question 20

How much can fit in one container?

Accepted Answer

Loading capacity depends on the product, packing format, and whether the cargo is palletized: 20'GP — Approx. 10–12 tons (≈ 28 m³ usable) 40'GP — Approx. 18–22 tons (≈ 58 m³ usable) 40'HQ — Approx. 20–25 tons (≈ 68 m³ usable) For each order we provide a detailed loading plan showing carton dimensions, gross/net weight per carton, cartons per pallet, and total cartons per container — so you know exactly what is arriving and can plan warehouse space accordingly.

Question 21

How do you ensure product quality?

Accepted Answer

Quality control is embedded in every stage of our production process: Raw material inspection — All incoming resins are tested for melt flow index, density, and purity In-process checks — Continuous monitoring of thickness, width, seal strength, and print alignment during production Finished product testing — Each batch is tested for tensile strength, elongation, dart impact, and seal integrity Pre-shipment inspection — Final random sampling inspection before loading containers We welcome third-party inspections (SGS, Bureau Veritas, Intertek) at any stage of production.

Question 22

Are your food-contact bags safe?

Accepted Answer

Absolutely. Our food-grade plastic bags are manufactured to meet strict international food safety standards: FDA compliant — Meeting US FDA 21 CFR requirements for food-contact materials EU Regulation 10/2011 — Compliant with European food-contact plastic regulations Migration testing — Regular overall migration and specific migration tests conducted by accredited labs We can provide Material Safety Data Sheets (MSDS), food-contact declarations, and test reports upon request.

Question 23

What happens if I receive defective products?

Accepted Answer

We stand behind the quality of our products. In the unlikely event of a quality issue: Report the issue within 15 days of cargo arrival at your warehouse (extended up to 30 days for high-volume buyers) Provide photos, video, and/or samples of the defective products together with the batch / production date code Our QC team will investigate and respond within 48 hours Depending on the nature of the issue, we will arrange: Replacement shipment for defective goods Credit toward your next order Partial refund proportional to the defect rate Customer satisfaction is our top priority, and we work to resolve all issues promptly and fairly.

Question 24

Can you meet specific country import regulations?

Accepted Answer

Yes. We have extensive experience exporting to markets with stringent import regulations: EU — REACH compliance, EN 13432 for compostable bags USA — FDA food-contact compliance, state-specific bag regulations Middle East — SASO, ESMA, and Gulf Standards Organization requirements Australia / New Zealand — Food Standards Australia New Zealand (FSANZ) compliance Africa — Various national standards and import requirements Our compliance team stays current with evolving regulations to ensure your imports clear customs smoothly.

Question 25

Do you accept third-party inspections?

Accepted Answer

Yes, third-party inspection is welcome and routine for us. We regularly host inspectors from: SGS, Bureau Veritas (BV), Intertek, TÜV Buyer-nominated agents and in-house QA teams Common inspection points we accommodate: Initial Production Check (IPC), During Production Check (DUPRO), and Pre-Shipment Inspection (PSI). The buyer arranges and pays for the third-party agency; we provide free access to the production floor, samples, and test records. Inspection reports are typically issued within 1–2 days of the on-site visit.

Question 26

What warranty do you offer?

Accepted Answer

Every shipment is covered by our quality guarantee: 12 months from the production date, or 6 months from cargo arrival at your warehouse — whichever comes first Covers manufacturing defects in material, sealing, and printing Excludes damage from improper storage (extreme heat, prolonged UV exposure) or misuse We also maintain product liability insurance covering exports to all major markets. Insurance certificate available on request for tendering and import-compliance purposes.

Question 27

Do you offer OEM / private label services?

Accepted Answer

Yes, OEM and private label manufacturing is one of our specialties. We can produce bags with: Your brand logo and custom design Custom packaging and labeling Specific material and size requirements Barcode and product information printing Our full OEM service covers everything from design consultation to production and delivery. Simply share your requirements, and our team will handle the rest.

Question 28

Can I visit your factory?

Accepted Answer

Absolutely! We welcome and encourage factory visits from current and potential clients. During your visit, you can: Tour our production lines and see the manufacturing process firsthand Meet our quality control team and review testing procedures Discuss product specifications and customization options in person Review material samples and finished product examples Contact our sales team to schedule a visit, and we'll be happy to assist with local arrangements.

Question 29

How do I become a distributor?

Accepted Answer

We're actively seeking distribution partners in markets worldwide. As an HD Integrity distributor, you'll benefit from: Competitive pricing — Exclusive distributor rates and volume discounts Marketing support — Product samples, catalogs, and promotional materials Priority production — Faster lead times for established partners Regional exclusivity — Available for qualified distributors in select markets Contact our sales team to discuss partnership opportunities and learn more about our distributor program.

유연 포장 FAQ — MOQ, 리드 타임 & 주문

HD Integrity는 무엇을 합니까?

공장 위치는 어디입니까?

어떤 인증을 보유하고 있습니까?

제품 & 사양

어떤 종류의 플라스틱 봉투를 제조합니까?

어떤 소재를 사용합니까?

맞춤 사이즈 및 인쇄가 가능합니까?

제품 두께 범위는 어떻게 됩니까?

친환경 또는 생분해성 옵션을 제공합니까?

맞춤 인쇄에 어떤 아트워크 형식을 받습니까?

내부 및 외부 포장을 맞춤화할 수 있습니까?

주문 & 최소 주문 수량

최소 주문 수량 (MOQ)은 얼마입니까?

견적은 어떻게 요청합니까?

주문 전 샘플을 받아볼 수 있습니까?

어떤 결제 조건을 허용합니까?

대량 생산 전 생산 전 샘플 (PPS)을 제공합니까?

배송 & 물류

어떤 배송 방식을 이용할 수 있습니까?

생산은 얼마나 걸립니까?

어떤 항구에서 출하합니까?

통관 서류를 처리해 드립니까?

컨테이너 1개에 얼마나 적재됩니까?

품질 & 규정 준수

제품 품질은 어떻게 보장합니까?

식품 접촉 봉투는 안전합니까?

불량 제품을 받은 경우 어떻게 처리됩니까?

특정 국가의 수입 규정을 충족할 수 있습니까?

제3자 검사를 허용합니까?

어떤 품질 보증을 제공합니까?

파트너십 & 일반 질문

OEM / 자체 라벨 서비스를 제공합니까?

공장 방문이 가능합니까?

유통업체가 되려면 어떻게 합니까?

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